I have created a short, practitioner focused survey for users and consultants on Voice of the Customer text analytics best practices. There are seven questions plus a comment field. The survey should take less than 5 minutes to complete. If you are involved with VoC text analytics or are looking at solutions for possible adoption, please respond to the survey at --
P.S. Please feel free to forward this e-mail to others. And this survey is not for technology or solution vendors.
-- Seth Grimes Alta Plana Corp, analytical computing & data management
Intelligent Enterprise magazine (CMP), Contributing Editor grimes at altaplana.com http://altaplana.com +1 301-270-0795